PP1 – Capital L Leadership – Lessons For Leaders on Honouring Mental Health

The world runs on strong and profound leadership. After his recovery from PTSD and book detailing his journey, police officer Brian Knowler began reflecting on the leadership lessons, both good and bad, which helped him come back. These reflections, supported by conversations with accomplished public safety leaders, led him to conclude that leaders who truly care about the health and wellness of their teams should strive for ‘Capital L’ leadership. Capital L is driven by people, not profit, and those who fail to acknowledge the increasing impact of mental health issues on their teams will inevitably lose the confidence of those they lead. Brian captured these lessons in his second book, which illustrates Capital L leadership using real-life examples from both sides of the leadership desk. During the accompanying presentation, Brian tackles topics including meaningful conversations, knowing and supporting your team, empathy, self-care, living out loud, and how committing “career suicide” can be a fantastic career and personal idea. Mental health issues in the workplace will continue growing in both scope and severity. Modern leaders who wish to truly succeed must be willing to learn and practice skills that will let them successfully champion mental health issues impacting their teams.

PRESENTERS: Brian Knowler | Knowler Consulting

PP2 – Enhancing Community Based Services: A Collaborative Harm Reduction Approach

Our poster presentation will provide a project overview of the Community Harm Reduction Response Team: This project is funded through Health Canada’s Substance Use and Addictions Program and is led by the Street Health Community Nursing Foundation. The model is a collaboration that promotes and enhances community-based capacity for low threshold harm reduction services. The model relies centrally on engaging people with lived experience in programming. Anchored in multiple and highly experienced community service agencies, services are delivered at sites frequented by the key population, and offer a range of harm reduction supports, services and referrals.

The initiative has created a hub of expertise: training resources, support for organizational planning and change, shared data collection and opportunities for collective learning and quality assurance. Significant project outcomes include:

PRESENTERS: Frank Coburn | Street Health

PP3 – Responding to Opioid related emergencies: Perspectives from CMHA Ontario & Sudbury Manitoulin

This session aims to provide information related to the current opioid crisis in Ontario, address the harms related to opioids through the development of an overdose protocol that includes administering naloxone in the event of an opioid related emergency. The Canadian Mental Health Association, Ontario Division, has developed a comprehensive resource that aims to equip community service providers with current, accessible and relevant information, including infographics and templates. The resource can be used to inform and develop an opioid overdose protocol to meet the specific needs of their organization in order to respond to opioid related emergencies. The session will provide a brief discussion of the CMHA resource and highlight the direct experiences from CMHA Sudbury Manitoulin. While naloxone has become increasingly accessible in Ontario, barriers for implementing an overdose protocol still exist for many organizations both within and outside of the MH/A sector. As a result, this session will also facilitate a dialogue with participants to discuss best practices and current challenges in responding to the opioid crisis.

PRESENTERS: Jean Hopkins, Marion Quigley | CMHA Ontario, CMHA Sudbury/Manitoulin

PP4 – Exploring issues, risks and opportunities for better care associated with social networking sites

The use of social media to share mental health and addictions services information and connect individuals has started to rise within the health sector. CMHA Ontario has developed a project which explores opportunities, risks and other issues associated with social media. This project examines possible implications on mental health and addictions issues for both social media users and service providers. This presentation will provide an overview of the first two papers in this series. The first explores the issue of problematic internet use. This topic provides an overview of reasons and risk factors associated with excessive internet use, and possible tools for mitigating these risks for both youth and adults. The second paper in this series looks at the opportunities for service providers to leverage social media to improve services. The potential uses for social networking sites for improvement include: timely client feedback, ability to provide client-centered options for support, and the potential to share QI projects and experiences across the community mental health and addiction sector. A key feature of this series is the focus on promising practices which makes each paper practical and resource-rich for those interested in learning more.

PRESENTERS: Jenna Hitchcox, Jean Hopkins, Stephanie Jones and Tasha Rennie | CMHA Ontario

PP5 – Opening the Documentation DORR to Client Recovery

Documentation is more than recording what occurs at appointments. Documentation provides the framework for clients to meet their recovery goals. This poster introduces a documentation system: the Domain Oriented Recovery Record (DORR) with a focus on Recovery Plans. Quality Improvement was a critical component of integrating Recovery Plans into the documentation process, which involved collecting data from clients: 100% of clients surveyed found the Recovery Plans helpful in meeting their recovery goals. Come check out our poster.

PRESENTERS: | CMHA- Cochrane Timiskaming

PP6 – Building blocks of quality: Youth and family engagement quality standards

Now more than ever, there is a focus on accountability in mental health and addictions services. With considerable variation in processes and approaches, ensuring quality across the system via quality standards has become critical. Quality standards ensure consistent practices, processes, data and client outcomes.

This poster presentation will document our journey to create quality standards beginning with youth and family engagement at a system-level within the child and youth mental health sector. We focus on how stakeholders have been engaged and the development process of quality statements and indicators. We provide our framework for how a provincial organization can support the implementation of these quality standards.

The work for roll-out has only just begun, so by using integrated knowledge translation and appreciative inquiry approaches, this workshop will inspire constructive discussions, ultimately harvesting knowledge for use regarding what the sector might need in implementation. Topics include what structures, processes, and resources should be in place for community-based agencies to move these standards into action. Discussions will give rise to critical elements that governing and accrediting bodies can use to better support overall system cohesion. Participants will have opportunities to provide input on implementation supports and share leading practices relating to quality standards.

PRESENTERS: Kristina Rohde | Ontario Centre of Excellence for Child and Youth Mental Health

PP7 – Creating Meaningful and Effective Personal Resilience, Wellness and Positive Influence

This poster presentation is designed to help participates to improve challenging areas in their life to achieve greater health and vitality. The workshop will uncover the common myths and mistakes that impedes wellness. Participants will learn how the four key areas: Our Personal Psychology, Physical Body, Physical Environment and People Environment, influence our mindset and behaviours. These areas are easily identifiable and modifiable so that positive change can happen.

The poster presentation will also discuss the six human needs that motivates people’s behaviors and thoughts. The participants will discover what their top two driving needs are and how to align their need structure to overcome negative influences, habits and thoughts which impedes genuine fulfillment and growth. Participants will also be able to understand how human need psychology influences other people’s behaviours and subsequently the conflicts that can arise from that. The workshop will help participants to understand the process of changing human behavior and review how human needs psychology plays a role, not only in their life but also in clinical and personal interactions. Participants consequently will also walk out with effective tools that they can implement personally and with others so that they can create greater wellness in their lives.

PRESENTERS: Dr. Lalit Kumar Chawla | Family Physician, Adjunct Professor in Family Medicine

PP8 – Ensuring Excellent Crisis Services: Developing Common Integrated Service Delivery Models

Police have become the default agency for responding to individuals in crisis in the community, as they operate 24/7/365 and are mandated to respond to all dispatched calls (Government of Canada, 2010). Twenty years ago, St. Joseph’s Hamilton Healthcare (SJHH) and police partnered together to created the Crisis Outreach Assessment and Support Team (COAST), a secondary crisis response service. In 2013, this partnership expanded to address “in-progress” crisis calls, creating the first response Mobile Crisis Rapid Response Team (MCRRT). Overtime, these models have been adopted across our LHIN and have spread across the province. The HNHB LHIN and SJHH are working collaboratively to create Integrated Service Delivery Models, guided by an established working group. This process will harmonize the original and current program designs across the LHIN, as well as the existing guidelines/standards for, and most recent evidence on MHA crisis services, ensuring excellent client experience.

PRESENTERS: Jenn Green | St. Joseph’s Healthcare Hamilton/HNHB LHIN

PP9 – Fostering the Spread of HEIA: A Community of Interest

A group of stakeholders have formed a community of interest (CoI) to support the implementation of the Health Equity Impact Assessment (HEIA) in Ontario. The objective of this CoI is to foster the use of HEIA by equipping healthcare providers, including mental health and addiction providers, with the skills and knowledge necessary to apply this impact assessment and to effect change in the quality of care provided to clients.

The HEIA CoI is an open group intended for policy makers, planners, researchers, and service providers who have an interest in HEIA and health equity generally. To achieve its aims, the CoI has implemented a number of initiatives since its inception, including webinars, newsletters, a website, and a champions group.

PRESENTERS: Mercedes Sobers & Michael Weyman | Centre for Addiction and Mental Health

PP10 – Prioritizing Quality Improvement in community mental health and addiction agencies: Lessons in driving improvement efforts

Leading improvement initiatives and projects takes hard word, dedication, and a continuous drive to learn more and be better. However, we know that QI leaders within community mental health and addiction agencies often face challenges related to narrowing down a range of quality issues impacting clients, limited resources, and struggles in motivating and engaging staff.

In this presentation, learn from improvement leaders in the community-based mental health and addiction sector on how they prioritize and select quality issues of focus within their agencies. You will also hear discussions related to the resources required to do QI well in community settings, as well as the time commitments required to embark on a QI initiative. With respect to engaging staff in QI, the leaders will share strategies they have found helpful to ensure that staff at all levels of the organization are included and heard throughout the improvement process.

PRESENTERS: Michael Dunn, Rina Short, and Susan Farrell | CMHA Ontario (E-QIP Team), CMHA Durham, and The Royal

PP11 – Getting in the Weeds: How Ontario’s Post-secondary Institutions are Responding to Cannabis Use on Campus

Canada has one of the highest rates of youth cannabis consumption in the world — among 15 to 19 year olds, about 23% use cannabis daily — but Canadian youth use less of other substances than youth in other countries. Legalization presents an opportunity to develop a health-focused response that aims to reduce the potential harms to people and communities associated with the use of cannabis, including unique harms and risks which emerge in campus settings. Since October 17, many post-secondary institutions have chosen to go smoke free or to disallow cannabis use on campus as part of larger substance-use frameworks or harm reduction efforts.

This poster presentation will explore:

  1. Cannabis Use Among Adolescents, Youth, and Frequent Users
  2. Education, Harm Reduction, and Skills for Engaging with Students
  3. Overview of Cannabis-use Frameworks on Campus

PRESENTERS: Pearlyn Ng | Centre for Innovation in Campus Mental Health